It is unclear what caused the incident but no fatality has been recorded yet.
According to management of the facility the place will be cleaned up for the public before Christmas.
Kumasi City Mall, the first world-class Shopping Centre in the Ashanti Region opened on April 20, 2017 to a tumultuous reception by the people of the Kumasi Metropolis and Ghanaians of all walks of life.
The $95 million project which covers 15.4 acres of land has 74 different shops, providing goods and/or services in groceries, electronics, entertainment, fashion, lifestyle and more.
The Mall is owned by Delico Property Limited, owners of the Achimota Retail Centre in Accra. Broll Ghana Limited and AttAfrica Assert are the property and assert managers respectively.